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This survey is about the metrics you measure in your center
Does your center operate as a cost center or profit center?
Which of the following do you openly share with your front line staff? (select all that apply) You can also select Other to add some of your own not on the list
Which of the following metrics do you measure in your contact center today? You can also add 3 of your own - select other and add details
What are the 3 most important metrics to you? select 1, 2 and 3 where 1 is most important, 2 second most important, 3 is 3rd most important
If you had to choose just one metric to measure the success of your center which of the following would it be from this list?